Product Support Officer - BRED Bank Cambodia

Product Support Officer

Head Office

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Key Responsibilities

  • Assist Product Manager to maintain documentation for all support activities including product
    development, enhancement, engineering, and marketing activities.
  • Assist the Product Manager to develop product training materials and conducting training for the staff and relevant stakeholders.
  • Assist Product Manager to support product, process, and other inquiries from relevant stakeholders.
  • Assist Product Manager to evaluate complex customer problems, identify root causes and derive
    resolutions.
  • Assist Product Manager to develop quality control framework and post-monitoring development
    plan/strategy.
  • Analyze customer suggestions and recommend product revisions.
  • Develop knowledge bases and FAQs for product support activities.
  • Document support activities, customer issues, and resolutions for reference purposes.
  • Data gathering where needed from the management team to support requests for changes.
  • Perform any other related duties as assigned by the management team/line manager where necessary.

Required Education & Experience

  • Minimum 2 years’ experience in the financial sector, and managerial position/team lead.
  • At least Bachelor’s degree in Finance or Accounting or Biz Admin or IT.
  • English proficiency, excellent in both writing and reading.
  • Strong computer literacy such as Ms. Word, Excel, PowerPoint, Visio, Adobe LiveCycle, and Power BI is a plus.

Required Competencies

  • Excellent analytical, decision-making, and problem-solving skills.
  • Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques.
  • Excellent knowledge and use of existing software (Flexcube…) is a plus.
  • Proven ability to work under pressure and deliver outputs in a timely manner.
  • Negotiation and internal relationship building.
  • Proven ability to influence cross-functional teams without formal authority.
  • Ability to work on multiple projects in various stages simultaneously.
  • Business planning and project management.
  • Strong communication (including presentation and analytical skills).
  • Accuracy, attention to detail, initiative to manage multiple tasks and meet deadlines.

How to apply

Please send your up-to-date resumé, a copy of your Cambodian ID card and a recent passport size (4×6)
photograph to: BRED Bank (Cambodia) Plc. No. 30, Preah Norodom Boulevard Sangkat Phsar Thmey 3, Khan Daun Penh, Phnom Penh. Or email hr@bredcambodia.com

Deadline: Invalid.

To apply for this job email your details to hr@bredcambodia.com