Key Responsibilities

• Assist Product Manager to maintain documentation for all support activities including product
  development, enhancement, engineering, and marketing activities.
• Assist the Product Manager to develop product training materials and conducting training for the staff and relevant stakeholders.
• Assist Product Manager to support product, process, and other inquiries from relevant stakeholders.
• Assist Product Manager to evaluate complex customer problems, identify root causes and derive
  resolutions.
• Assist Product Manager to develop quality control framework and post-monitoring development
  plan/strategy.
• Analyze customer suggestions and recommend product revisions.
• Develop knowledge bases and FAQs for product support activities.
• Document support activities, customer issues, and resolutions for reference purposes.
• Data gathering where needed from the management team to support requests for changes.
• Perform any other related duties as assigned by the management team/line manager where necessary.

Required Education & Experience

• Minimum 2 years’ experience in the financial sector, and managerial position/team lead.
• At least Bachelor’s degree in Finance or Accounting or Biz Admin or IT.
• English proficiency, excellent in both writing and reading.
• Strong computer literacy such as Ms. Word, Excel, PowerPoint, Visio, Adobe LiveCycle, and Power BI is a plus.

Required Competencies

• Excellent analytical, decision-making, and problem-solving skills.
• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques.
• Excellent knowledge and use of existing software (Flexcube…) is a plus.
• Proven ability to work under pressure and deliver outputs in a timely manner.
• Negotiation and internal relationship building.
• Proven ability to influence cross-functional teams without formal authority.
• Ability to work on multiple projects in various stages simultaneously.
• Business planning and project management.
• Strong communication (including presentation and analytical skills).
• Accuracy, attention to detail, initiative to manage multiple tasks and meet deadlines.

How to apply

Please send your up-to-date resumé, a copy of your Cambodian ID card and a recent passport size (4×6)
photograph to: BRED Bank (Cambodia) Plc. No. 30, Preah Norodom Boulevard Sangkat Phsar Thmey 3, Khan Daun Penh, Phnom Penh. Or email hr@bredcambodia.com

Deadline: Invalid.