Key Responsibilities

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing the customer with the organization’s service and product information.
• Processing orders requested by customers.
• Identifying, and escalating priority issues and reporting to high-level management.
• Routing inbound calls to appropriate resources.
• Following up on complicated customer calls where required.
• Completing call notes and call reports as necessary and updating customer relationship management.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communication, and coordinating with the internal department.
• Other duties as assigned.

Required Education and Experience

• Minimum Bachelor Degree and at least 1 year experience in similar position.
• Open availability Mon through Sun and work rotation within 24hrs.
• Ability to work with others in a close manner.
• Good English communication and French language are a plus.
• Good computer skills.
• Good multi-tasking skills.

Required Competencies

• Minimum Bachelor Degree and at least 1 year experience in similar position.
• Open availability Mon through Sun and work rotation within 24hrs.
• Ability to work with others in a close manner.
• Good English communication and French language are a plus.
• Good computer skills.
• Good multi-tasking skills.

How to apply

Please send your up-to-date resumé, a copy of your Cambodian ID card and a recent passport-size (4×6) photograph to BRED Bank (Cambodia) Plc. No. 30, Preah Norodom Boulevard Sangkat Phsar Thmey 3, Khan Daun Penh, Phnom Penh. Or email hr@bredcambodia.com

Deadline: Invalid.