Assistant Manager - Branch Network Support - BRED Bank Cambodia

Assistant Manager – Branch Network Support

Head Office

Branch Network

Key Responsibilities

  • Assist in controlling and monitoring front office operational schedule including staff shortage request or arrangement, recruitment and leave planning across branch network.
  • Support Branch Network staff to ensure staff are fully competency with product and service, training, standard policies, guidelines, procedures, projects, issues, risk & compliance, and workflow.
  • Coordinate with new front office staff on the on-boarding program and grooming to ensure new staff they are equipped with appropriate knowledge in readiness to serve customers.
  • Support and coordinate the monthly meeting with Chief Tellers on regular topics.
  • Collecting issues, skill gaps from Branch Network staff and report to Branch Network Support Manager to identify those and work for process improvement.
  • Coordinate with front office staff, sale staff, Branch Network Support Manager in addressing team skill gaps, trainings, project implementation and any update of improve process development.
  • Support for document collections, follow up and keep tracking the documents from Branch Network staff based on requirement from Compliance and Audit teams.
  • Coordinate the quarterly Branch Network staff training including Compliance, process briefing and other skill gaps as identified.
  • Support Branch Network staff in allowing access to banking share folder, banking systems, creating group emails and request to IT/core banking.
  • Assist to ticket requesting to IT/core banking prior to issues from project requirement.
  • Any other tasks as assigned by Branch Network Support Manager.

Required Education & Experience

  • Minimum bachelor’s degree.
  • At least 2 years’ experience in similar position.
  • Computer literacy, communication, and PowerPoint skills.
  • Good in English proficiency both written and spoken.

Required Competencies

  • Discretion, integrity, and rigor.
  • Be a team player with strong communication skills and like to deal with challenges.
  • Outgoing personality, confidence, and ability to work under pressure.
  • Autonomous and pro-active.
  • Good planning, negotiation, problem solving & organizing skills.
  • Desire to go extra and beyond responsibilities.

How to apply

Please send your up to date resumé to: BRED Bank (Cambodia) Plc. No. 30, Preah Norodom Boulevard Sangkat Phsar Thmey 3, Khan Daun Penh, Phnom Penh. Or email

Deadline: 08 October 2023.

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